Shipping & Returns
SHIPPING
FREE DELIVERY on orders over £30.00
We offer free courier delivery on all orders over £30.00
This is a fully trackable service with delivery in 1-2 working days
STANDARD DELIVERY - £6.99
Our standard delivery rate for orders less than £30.00 is £6.99 for courier delivery
This is a fully trackable service with delivery in 1-2 working days
DELIVERY INFO.
All orders received before 12 noon will be despatched the same day
We do not despatch any orders on weekends or public holidays - orders received on these days will be despatched the next working day
Unfortunately we are not currently able to offer delivery outside of the UK and Ireland
For more information on our delivery policy, contact us.
RETURNS POLICY
If you are not happy with your purchase or have received a defective item from Igloo, we offer easy returns! items can be returned for a replacement or a refund within 30 days of purchase, if they are unused and in their original packaging.
Igloo products purchased at an authorised retailer are subject to their return policies. Please contact retailers directly for additional information.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item sold on this website for a replacement or a refund.
Any damaged or defective item due to the manufacturing process can be returned within 30 days of purchase.
Return Shipping:
All non-fault/warranty returns must be sent back to Dalesman International Ltd. at the customer's cost.
Refunds:
Once product(s) are returned to our facility, a refund will be processed back to the original form of payment within 7-10 business days. We do not offer store credit.
Original shipping charges are non-refundable.
If there is a refund due, a credit will be issued in the original form of payment, minus any fees.
The credit may not show up until your credit card's next monthly billing cycle.
Your banking institution may require additional days to process and post refund transactions to your account once they have received the information from us.
Replacements:
We offer replacement orders for in-stock, same items only. Damaged, defective or incorrect item will need to be returned using our Returns form, below.
Disclaimer:
We reserve the final approval on all returns and replacements. Returns will only be accepted with a completed Returns form, within the timeframe stated. Once your package has been received and inspected, your refund/credit will be processed within 7-10 business days.
These return policies and procedures apply ONLY to consumers who purchased their Igloo product from www.igloocoolers.co.uk.
If you have any questions please contact our customer service team here.