FAQs

Got a Question?

Below you'll find a list of the most common ones, along with in-depth answers. If you still can't find what you're looking for feel free to contact us. We're happy to help.

Orders & Shipping

When will my order be shipped? When will it arrive?

What's the difference between "Order Date" and "Ship Date?"

Editing an Order

Order Cancellations

Cancellation by Igloo

Your order may be cancelled due to inventory selling out. If your order is cancelled then your order will be refunded back to the original form of payment. You can replace your order when the item is back in stock; signing up for in-stock notifications can help alert you to future availability.
We will send you an email notification if your order has been cancelled. Please reach out to our customer service team if you have a question.

Change Shipping Address

Returns & Warranty

Do you ship internationally?

How much is shipping?

What is your Return Policy?

Product Use & Care

What is "Ice Retention" and how does Igloo measure it?

"Ice retention" is the product's "level of cooling" measured in how many days it can retain ice. This is tested in controlled laboratory conditions by filling a cooler with a fixed amount of ice, closing the lid, and placing it in a 32°C oven to simulate a warm outdoor environment. The cooler's ice retention level is the amount of time (measured in days) that it takes for the ice to reach 4°C and begin to melt.

The way you use your cooler and the conditions you're in often vary, so the actual cooler performance may be different from our lab results.

What is the difference between and electric cooler and a passive cooler?

Which electric cooler is better: thermoelectric or compressor?

Can I use an Igloo electric cooler in a car with 12V?

How cold does an electric cooler get?

Are electric coolers noisy?

How long does a passive cooler stay cold without power?

How can you keep a cooler cold for longer?

How do i properly clean my cooler?

Hard Side Coolers: Light dirt or stains can be cleaned with water and mild detergent. Clean tougher stains with a diluted solution of baking soda and water. Thoroughly rinse all cleaning agents and completely dry the cooler before storing or using it. If the cooler has a drain plug, always store it with the drain plug open so trapped moisture can escape. To remove tough stains and odours, wipe the inside of the cooler with bleach (wear gloves), rinse thoroughly with water, and let it dry with the top open in direct sunlight.

Cooler Bags: DO NOT machine wash or machine dry (this can damage heat-sealed seams). Spot‑clean with mild detergent and water. To prevent discolouration, spot test your detergent in a less noticeable place first.

Hint: For hard‑to‑remove odours, try wiping down the inside of the cooler with vanilla extract, then leave a vanilla‑extract‑soaked paper towel inside overnight. Remove and wipe clean before using.

Igloo DOES NOT recommend putting coolers or cooler bags in the dishwasher or washing machine; water may be forced between the body and liner, causing deterioration and potentially diminishing the cooler's performance.